Get In Touch

We'd love to hear from you

Have a question, feedback, or want to explore what PlanViz can do for you? Our team typically responds within 24 hours.

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Office Address
Unit 12B, Infinity Tower
88 Kwun Tong Road
Kowloon, Hong Kong SAR
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Phone
+852 3456 7890
Mon–Fri · 9:00 AM – 6:00 PM HKT
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Email
General enquiries:
[email protected]

App support:
[email protected]
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🗺️
Unit 12B, Infinity Tower
88 Kwun Tong Road, Kowloon, Hong Kong
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Frequently asked questions

How do I cancel my PlanViz subscription? +

You can cancel at any time through your Google Play account settings. Go to Google Play → Subscriptions → PlanViz → Cancel. Your premium access continues until the end of the current billing period.

Can I delete my account and all my data? +

Yes. To delete your account, open the PlanViz app, go to Settings → Sync Your Planners → Delete Account. This permanently removes all your data from our servers. The action cannot be undone.

Is my journal data private and secure? +

Your data is encrypted in transit using TLS. Cloud-saved planners and journals are stored securely on our servers and are never shared with third parties. You have full control to delete your data at any time.

Does PlanViz work offline? +

Core planning features work offline. Your data syncs automatically when you reconnect. Full offline mode with no connectivity required is available on the Premium Annual plan.

I found a bug — how do I report it? +

Please email us at [email protected] with a description of the issue, your device model and Android version. Screenshots or screen recordings are very helpful. We aim to respond within 24–48 hours.

Is there a student discount available? +

We're actively exploring student pricing options based on user feedback. Please email us at [email protected] to register your interest — we'll notify you when student pricing becomes available.